ROI in BPM Implementation Projects

By Marcos Milanesio, Consulting Services, e-mail: mmilanesio@pectra.com

Basically, we can define ROI (Return on Investment) as the rate or indicator resulting from establishing the relationship between benefits obtained or expected as the result of a long term investment project, and the cost of such project. It is undoubtedly one of the most largely used indicators to support the decision-making process when examining an investment project, although it is not the only one. In fact, the IRR (Internal Rate of Return) and the NPV (Net Present Value) contribute concepts such as the present value of future cash flows, which the ROI does not contemplate.
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